We’re passionate about all things Wayfair and are here to support our customers every step of the way, delivering on our mission to make shopping for home easy, fun, and stress-free.
What We Do
Build Long-Lasting Relationships
We know that no two customers are the same. We build customer loyalty by delivering personalized solutions.
Make Every Interaction Count
We meet customers where they are. Whether it’s over the phone or through chat or email, we deliver the same level of high-quality service wherever customers feel most comfortable.
Find That Must-Have Item
We know that customers have questions. Whether it’s about the color of fabric, the size of the furniture, or style recommendations, we partner with our customers to find the perfect pieces for their homes.
Use Data to Find a Personalized Solution
We bring our tools and critical thinking together to efficiently find the best solution or products for our customers.
Our Teams
Our on-site and virtual Customer Service teams work proactively in a fast-paced environment to provide customer solutions and ensure a seamless delivery experience. We empower our award-winning Customer Service team to balance technology and human empathy to build customer trust and loyalty.
Wayfair Professional is an industry-leading business-to-business sales organization dedicated to helping make good spaces great. Our B2B Sales team works with business clients to make furniture and decor procurement easier and faster while offering the best possible value. The team grows both revenue and business customer loyalty through account acquisition, cultivating relationships, ongoing customer management, and closing sales.
With millions of products online, sometimes it can be hard to choose. Our Sales teams tap into their expert knowledge of our products and collaborate with customers to find the perfect pieces at the right price. Our Sales teams play a critical role in driving revenue and repeat business as we grow our company.
We put our people first and expect our managers to proactively support the growth and development of their teams. Through strong critical thinking and an ownership mindset, our management teams drive innovative solutions designed to scale our business and lead us into the future.
Scripts are for actors. Meet your real-life help.
At Wayfair, our goal has always been – and will always be – finding the right solutions for our customers. We pride ourselves on providing service in your time zone with no time limit and no scripts to follow.
Shalee says..
“Wayfair has an all-inclusive culture that continuously challenges me to become the best that I can be. The company allows me the autonomy to think outside the box and try to find new and innovative ways of doing things.”
Scott says...
“Wayfair encourages creative solutions and problem-solving and the customers are great!”
Lauren says...
“Wayfair truly invests heavily in employees who wish to further their careers. This is notable through our dedicated Leadership Development team whose role is to develop Wayfair employees at every level.”
What’s New
Kellie Greer, Senior Manager, Global Service Training, joined Wayfair in 2016 as a Service Trainer, and has since held a variety of roles in Training & Development. In 2023, she relocated from Bangor, Maine to Athens, Georgia to lead Wayfair’s Global Training & Development Center of Excellence. She began her career in elementary education; for 20 years before joining Wayfair, Kellie held roles in classroom instruction, curriculum design and implementation, with several leadership positions included. Now, her focus is to build on Wayfair’s culture to develop its employees professionally, and get the most out of them.
3 Min Read
Building trust within your teams has proven to be a successful tactic in employee success and team morale. Along her career journey, Shardé Marchewski, Global Head of Purpose & Inclusion, has seen a variety of leadership methods, some of which have worked, some of which haven’t. What has always worked in her experience is building trust among your teams. As the leader of Wayfair’s Purpose & Inclusion team, she believes in making sure trust is at the forefront of her leadership style. Learn more about the importance of trust in leadership and how Shardé builds a trusting relationship between her and her team.
4 Min Read
Ever wonder what's "behind the box" that holds your favorite new armchair or table lamp? Our Behind the Box series lets you meet the leaders at Wayfair making Home possible.
4 Min Read
In celebration of Global Volunteer Month, Wayfair’s Social Impact Team recently hosted a volunteer “pitch” event where four teams of Wayfairians came together to help two local nonprofits: Housing Families and Fenway Community Development Corporation. Each of these organizations share our belief in creating a sense of home for all, and in partnering together, we knew we could confidently make a positive impact in our local community.
3 Min Read
Wayfair Professional recently teamed up with Pinterest to kick off Boston Design Week 2024 as the first event in a two-week series at the AllModern store in Dedham, MA. Boston Design Week seeks to increase public appreciation of all aspects of design, highlighting the vital role design plays in our lives and bringing new audiences to a wide array of design industries and organizations.
2 Min Read