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April 17, 2025
The Findability Barrier Platform drives a new standard in catalog accuracy, empowering domains to manage product visibility requirements independently for compliance, quality, and market-specific needs. By offering clear paths to resolution for suppliers and internal operation teams, the platform minimizes unfindable products, accelerates issue resolution, and ensures a seamless, high-quality customer experience across Wayfair’s sites.
April 10, 2025
When one of our customers has an issue with a product they purchased, they have the option to chat with a customer service agent. Our agents are expected to arrive at a resolution to the customer's issue that balances the customer’s needs with Wayfair’s business needs, all while maintaining a friendly and empathetic attitude. Navigating an interaction with a customer while adeptly applying one of hundreds of Wayfair policies is challenging!
July 17, 2024
Kubernetes is a container orchestration tool that helps businesses run their application services smoothly, adjusting resources as needed to handle different levels of activity. However, sometimes it takes time for Kubernetes to notice when there's suddenly a lot more traffic or users.
June 19, 2024
Here at Wayfair, we're passionate about creating a seamless and enjoyable shopping experience for every customer. And that experience goes beyond just browsing our vast selection of home goods. This commitment to the customer experience continues even when personalized help is needed – whether they have a quick question about a specific product or want to collaborate with one of our agents to find the perfect pieces for their home. To elevate the service we provide to our customers and empower our sales agents, we've developed an innovative experience powered by cutting-edge generative AI: Wayfair's Agent Co-pilot.
February 7, 2024
What is spatial computing?AR, VR, MR, XR - these are all different acronyms to describe the spectrum of a new evolution of computing - one that is heavily visual and that incorporates the space around you into your computing environment.
January 10, 2024
Note: This article originally appeared on DataQuest India on January 10, 2024
October 30, 2023
In July we launched Decorify, our generative AI model that creates shoppable, photorealistic images to enable consumers to envision their own homes in new styles by simply uploading a picture of their space. The feedback received has been great with users uploading more than 10,000 images and conducting just over 70,000 designs.
October 17, 2023
Note: This article originally appeared here on the Google Cloud blog.
October 17, 2023
Note: This article originally appeared here on the Google Cloud blog.