Behind the Scenes With Wayfair Verified

With the opening of our first-ever Wayfair store in Wilmette, IL, what better way to say “Welcome to the Wayborhood” than with a signature scent that instantly transports you there?

Over the past five years, we have embarked on a major transformation to modernize our technology stack, including a comprehensive replatforming and migration to the cloud. This journey required significant investment, dedication, and the collective effort of our talented technology teams. We now operate on a modern, scalable, and high-performance infrastructure designed to adapt to the evolving needs of our customers and business.

Outdoor spaces are no longer an afterthought—they are an essential extension of our living and working environments. With this shift, Wayfair Professional has unveiled its 2025 Outdoor Design Trends, a carefully curated collection of styles set to define exterior spaces in the coming year.

Great leadership and a dedication to excellence can make all the difference in a fast-paced environment. Herlin Languasco Sterling, Team Lead in the Receiving Department at our Jacksonville, FL facility, exemplifies both. Herlin’s commitment to growth and customer satisfaction has set her apart, earning well-deserved recognition.

At Wayfair, our people are at the heart of everything we do, bringing passion, innovation and a customer-first mindset to their work every day. In this edition of Behind the Box, we’re excited to introduce Ciara Thorpe, Manager of Supplier Management, whose journey at Wayfair is a testament to the power of a dynamic team.

Wayfair is constantly pushing the boundaries of home shopping to make it easy for our customers to create a home that is just right for them. With the launch of Muse, an AI-powered visual discovery tool, Wayfair offers a new way to explore and personalize home decor. By leveraging generative AI, Muse bridges the gap between abstract ideas and practical design, seamlessly connecting users with Wayfair’s extensive product catalog.

At Wayfair, every team member plays a crucial role in shaping the way we bring “home” to life. In this edition of Behind the Box, we’re excited to introduce Meredith Karsonovich, Safety & Security Intelligence Analyst, whose dedication and quick thinking help keep our teams and operations safe.

Wayfair is teaming up with the Chicago Bulls in an exciting new partnership that will enhance both the fan experience and community initiatives. As the official partner of the Chicago Bulls, Wayfair will create personalized spaces within the arena—making it easier for fans to connect with the Bulls and feel at home in the process.

Games to tip off Friday, January 17 at newly named Wayfair Arena

Our hearts go out to all those impacted by the devastating wildfires in Southern California, including our colleagues, customers, and the broader community in the affected areas.